Knowledge Sharing sessions provide an opportunity for the Service Engagement team and relevant Service Engagement stakeholders to collect and share best practices that may not have been documented yet.

The Engagement Manager should ensure that these sessions are held on a regular basis, with the results from the sessions being used as potential input into the Knowledge Management process improvement recommendations. The Engagement Manager should create a backlog of the areas where knowledge sharing can be requested by the team to accelerate knowledge sharing sessions in the right direction.

The Engagement Manager must explore the use of social networking for the engagement team to discover knowledge as well as exchange information and collaborate for effective knowledge management in the engagement.